Refund Policy
Last Modified: July 01, 2023
Thank you for choosing maladigitech.com for your digital products and services. We are committed to providing excellent customer service and ensuring your satisfaction. This Refund Policy outlines the terms and conditions under which refunds will be processed for both one-time payments and subscription services purchased through our website.
1. Scope of Refund Policy
This Refund Policy applies to all purchases of digital products and services, including both one-time payments and subscription services, made on the maladigitech.com website. It does not apply to any free trials, free services, or downloaded products offered by our company.
2. Eligibility for Refund
Refunds will be considered under the following circumstances:
a. The digital product or service is proven to be defective, not as described, or unusable.
b. The customer encounters technical issues preventing the proper use of the product or service, and these issues cannot be resolved within a reasonable time frame.
c. The customer wishes to cancel a subscription service within 30 days of the initial purchase.
3. Refund Time frame
Once a refund request is made, the processing time will be 3 business days. Refunds will be issued within this time frame, subject to verification of eligibility.
4. Cancellation Policy
Customers have the right to cancel both one-time payments and subscription services at any time within 30 days of purchase. Refunds will be issued according to the terms outlined in this policy.
5. Exclusions from Refund
Refunds will not be issued for:
a. Free trials and/or free services provided for a limited time.
b. Any Downloaded Products like ebooks, ecourse etc.
c. Incompatibility of the product or service with third-party software, systems, or devices not specified in the product/service description.
6. Requesting a Refund
To request a refund, customers must follow these steps:
a. Click the “Contact Us” button on our website.
b. Provide detailed information about the issue, including proof of purchase (order confirmation or receipt).
c. Our customer support team will review the request and may ask for additional information if necessary.
7. Refund Process
Once a refund request is approved, the refund will be processed using the original payment method used for the purchase. The customer will be notified once the refund has been initiated.
8. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us using the following information:
Mala Digitech LLC and/or Mala Digitech Inc.
info@maladigitech.com
9. Changes to the Refund Policy
maladigitech.com reserves the right to modify or update this Refund Policy at any time. Customers are encouraged to review this policy periodically for any changes.
By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this Refund Policy.
Thank you for choosing Mala Digitech LLC and/or Mala Digitech Inc. for your digital products and services needs.
Mala Digitech LLC: 118 Cambridge Avenue, Streamwood, IL, United States, 60107
Mala Digitech Inc.: 511-1441 Lawrence Ave East, North York, Ontario, M4A 1W3, Canada
maladigitech.com
